Refund policy

Last updated: 02/04/2026

Returns

We offer a 30-day return window, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, uninstalled, and in the same condition as received

  • The item must be in its original packaging

  • You must provide proof of purchase

Items that have been installed, filled, modified, or damaged after delivery are not eligible for return.

How to Start a Return

To request a return, contact us at:

Email: info@fluid-flex.com

If your return request is approved, we will provide instructions on how and where to send the product.

Returns sent without prior authorization will not be accepted.

Return Shipping

Due to the size and nature of our products:

  • Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item or verified defect)

Return shipping fees, original shipping costs, and any non-refundable carrier charges are not refundable.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect:

  • Notify us within 5 business days of delivery

  • Provide clear photos and relevant details

We will work with you and the carrier to evaluate the issue and determine the appropriate resolution, which may include replacement, repair, or refund at our discretion.

Failure to report damage within this timeframe may limit our ability to file a carrier claim.

Non-Returnable Items

The following items are not eligible for return:

  • Custom or built-to-order products

  • Special orders or personalized items

  • Clearance or sale items

  • Gift cards

  • Items that have been installed, used, or altered

  • Items damaged due to improper handling, storage, or site conditions

If you are unsure whether your item qualifies for return, contact us before placing your order.

Exchanges

We do not offer direct exchanges.
To obtain a different product, you must:

  1. Complete an approved return (if eligible)

  2. Place a new order separately

Refunds

Once we receive and inspect an approved return, we will notify you of the refund status.

If approved:

  • Refunds are issued to the original payment method

  • Refunds are processed within 10 business days after inspection

Please note that banks and credit card providers may take additional time to post the refund.

If more than 15 business days have passed since approval, contact us at info@fluid-flex.com.

Questions

For any questions regarding returns or refunds, contact us at:

Email: info@fluid-flex.com