Shipping policy

Last updated: 02/04/2026

Overview

Fluid Flex ships non-potable water storage tanks and related products to customers within the United States. Due to the size, weight, and application of our products, shipping methods, costs, and delivery timelines may vary by order.

Shipping Destinations

We currently ship within the United States only.
We do not offer international shipping at this time.

Order Processing Time

Orders are typically processed within 3-7 business days after order confirmation, subject to product availability.

Some products may be:

Built to order
Shipped from third-party logistics or manufacturing partners
Subject to inbound inventory timing

If additional processing time is required, we will notify you using the contact information provided at checkout.

Shipping Methods

Shipping methods are selected based on product size, weight, destination, and site requirements and may include:

Local or regional carriers

The shipping method is determined at our discretion to ensure safe and efficient delivery.

Shipping Rates

Shipping costs are calculated at checkout when possible or quoted separately for certain products or destinations.

In some cases, shipping costs may be:

Confirmed after checkout
Invoiced separately
Included in a custom quote

If there is a material change to the estimated shipping cost, we will contact you for approval prior to shipment.

Delivery Timeframes

Delivery timelines vary based on location and shipping method. All delivery dates are estimates only and are not guaranteed.

Fluid Flex is not responsible for delays caused by:

Carrier disruptions
Weather conditions
Mechanical issues
Access limitations or restrictions at the delivery site

Delivery Requirements

Customers are responsible for ensuring:

Adequate access for delivery vehicles
Suitable unloading conditions at the delivery location

Additional fees may apply if delivery attempts are unsuccessful due to site restrictions, inadequate access, or refusal of delivery.

Order Tracking

Tracking information will be provided when available once your order has shipped.

Damaged or Lost Shipments

If your order arrives damaged or appears to be lost in transit, you must:

Notify us within 5 business days of delivery
Provide photos and relevant details of the issue

We will work with the carrier to investigate and resolve the matter in accordance with carrier policies. Failure to report damage within this timeframe may limit our ability to file a claim.